Complaint management procedure
How we manage complaints and measure our success.
Published
![Book cover showing the title of the document and the City of Sydney logo.](/-/jssmedia/corporate/images/publications/council-governance-administration/complaint-management-procedure.png?mw=640)
Takeaways
We realise that sometimes, despite our best efforts, people may not be happy with the way we performed a service.
This procedure outlines the process for complaint management at the City of Sydney in line with our complaint management policy.
The complaint management procedure aims to:
- guide a person on how to lodge a complaint with the City of Sydney
- set expectations about our employees obligations to communicate, investigate and record complaints.
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